User can't confirm changed email

[thorbenegberts]

Hi there!

(hosted instance: forum.plentymarkets.com)

One of our users (Pixelfreaks-dev-27139) can’t change his email. He gets the error change_email.error, saying a user with this email already exists. However, this is not the case.

He already hat issues with changing the email address in the first place, he got the same error there. As I tried the same thing by taking over his account with my admin account, it worked. Spooky, somehow.

[sebastianh (Rebastion)]

did you ever manage to fix this? encountering a similar issue

[thorbenegberts]

Hi Sebastian,

honestly, I don’t know. Can’t reproduce it anymore.

[Cazadividendos (Luis álvarez)]

Same issue here.

A user reported this error to me 13 days ago and I thought it was an error specific to this user.

I changed this email by following this guide:

Change staff email address from console

We recently introduced a security change: When a staff user changes their email address, for enhanced security they must confirm both new email address AND old email address. However, this creates a problem when a staff member loses access to their old email address and wants to update their email address. In this guide we’ll change the email address of a user (not necessarily staff) via console without the need to access old email address. Let’s get started! :information_source:These comman…

Today another user reported the same issue. So I think there is a more general problem with the email change.

Installation details:

• Discourse 2.4.0.beta9
• Droplet in Digital Ocean with 2GB RAM, 25 GB SSD.

Thanks in advance.