Users can't edit their email / verification link doesn't work

Support
1

Our users can’t change their email, neither can the admins. The only working way is to hack the change in the database.

We have this issue for well over a year now, currently on 2.6.0beta1.

behaviour

The user changes their email and receives a verification link. But when clicking on this link, they land on an error page stating {page_not_found.title}.

expected behaviour

verification link should actually work

our settings

We use an external SSO. We have the settings email editable = true and sso overrides email = false.

current workaround

Manually hack changes into the database to skip verification.

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2

You might be running into the problem that is described here: Confirmation email link (after change) is broken ("Oops!") due to bad email customization. If that is the problem, the fix for the issue is in this post: Confirmation email link (after change) is broken ("Oops!") due to bad email customization - #5 by gerhard.

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