You might be running into the problem that is described here: Confirmation email link (after change) is broken ("Oops!") due to bad email customization. If that is the problem, the fix for the issue is in this post: Confirmation email link (after change) is broken ("Oops!") due to bad email customization - #5 by gerhard.
simon
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| Confirmation email link (after change) is broken ("Oops!") due to bad email customization | 17 | 1744 | 11 juli 2024 | |
| Email address change - click link 2nd time | 8 | 2412 | 20 oktober 2017 |