Users can't invite people

support
#1

Since going live we have had an issue with our users being unable to invite users signup for the community.

I know this is limited to users able TL2 but users who are TL2 and above do not have the ability to invite users, there just isn’t an option available within their account.

is this a bug or is there something else i need to do to activate this functionality?

#2

Are you using SSO for login? Invites are disabled either when SSO enabled or local logins disabled.

3 Likes
#3

@vinothkannans Thank you so much for replying :+1: I can confirm that SSO is not enabled on our instance :sob:

2 Likes
#4

I’ve got SSO disabled, local logins enabled, and when logged in as a TL2 user I see no Invite link within my profile.