I am needing to create a new FAQ/help center on our website and instead of having to update/edit all the topics manually, I want to embed the discourse threads (OP) and the comments that follow -which will link back to our forums. (For dynamic support and conversation) I am going to create a FAQ category in our forum and would like to create answers/resources to those that will link to our help page and then arrange on our help page in the correct categories/themes… I want people to be able to read the first post of the thread (which will be mine) and then also engage in the comments if they wish to continue the conversation…etc.
The solved button is great, but instead, I would love to implement a "was this thread/FAQ helpful? I suppose I can ask for “likes” on the original post…is that the only way to solicit that? I would like a thumbs up/thumbs down instead…
Any ideas on either of those would be helpful. Has anyone done something similar?
My other idea was to have to manually create FAQ’s on our help page, and then do the embedded discourse comments that link back to our forum. So then, I can build that “was this article helpful” on our help page and promote further conversation and follow up in our forum.