What is a staff user on hosted Discourse?

(Taylor) #1

When choosing a Discourse hosting plan, you might notice that each plan has a different Staff limit:

  • Standard: 5
  • Business: 15
  • Enterprise: unlimited

This topic will help outline what a staff member is in relation to your community.

What counts as a Staff user?

  • A staff user is any user that is an admin, a moderator, or both. The list of current staff members can be viewed at /about or listed at /admin/users/list/staff.

  • :warning: On hosted sites, there are a few special staff accounts that do not count against your limits. These include: system, discobot, and any Discourse staff accounts.

How do I add/remove Staff?

  • The account you sign up with when you create your trial will be your first staff user since it is an admin account. After that, admin and moderator status must be manually granted/revoked by visiting a user’s admin page. This can be done by visiting the Users section of your admin panel and selecting a user from the list. Once on the user admin page, scroll down to the “Permissions” section and adjust the following settings to your liking:

What can Staff users do?

  • Admin

    • Access all content on the site
    • Impersonate non-admins
    • Change site settings
    • Create groups
    • Amend site customizations
    • Create, delete, and modify categories
    • Ignore category permissions to view private categories
    • Perform all the actions moderators can perform
  • Moderators

    • Gets shield icon next to name on posts
    • Immune to rate limits
    • Can process flags and posts held in the moderation queue
    • Can delete topics and posts, split topics, merge topics, hide topics and so on
    • Can view user info including email address
    • Can suspend, silence, anonymize and delete users
    • Can adjust a user’s trust level

Can Trust Level 4 meet some of my moderation needs?

Yes! I’m glad you asked :slight_smile:
Promoting a user to TL4 will give them the following privileges without counting against your Staff limits:

  • Edit all posts
  • Pin/unpin topic
  • Close topics
  • Archive topics
  • Make topics unlisted
  • Split and merge topics
  • Reset topic bump date
  • Make any post a wiki
  • Rebuild post HTML
  • Reply to closed topics
  • Daily like limit increased by 3×
  • Any TL4 flag cast on any post immediately takes effect and hides the target post

See also:

(Chaboi 3000) #2

There’s also rebuilding HTML and making a post a wiki for TL4 and staff. They can also bypass closed topics. @tshenry, I recommend you make this a wiki so changes can be made. :slight_smile:

1 Like
(Taylor) #3

Thanks! I’ve added those abilities to the TL4 list. For moderators, I think it’s covered in “Can delete topics and posts, split topics, merge topics, hide topics and so on” and in knowing moderators are a higher level user than TL4.

Also, topic is now a wiki :slight_smile: