I am encountering a small anomaly. It’s been like this for a long time but I didn’t pay much attention to it. Now I had time to report this. When I start a conversation with the AI, it gives two answers to my question. This maybe because of my configuration. But I couldn’t find a logical explanation for it. I’ve checked the settings multiple times. What do you think might be causing the problem? [image]

Actually, the only problem here is that the chatbot sends a warning message when the pm interaction is turned off. Otherwise everything works fine. For friends who may have the same problem, my suggestion is to turn off the chatbot pm interaction setting and fix the error message a bit. Or as you suggest, the users of the two plugins should be different. I have now deactivated the chatbot, but I can refine the error message and reactivate it. I’ll mark the issue as resolved for now. Thank you for your time, it helped me gain a different perspective.

Sorry, this seems to be for a different plugin The official ai plugin does not support this mode. What plugin are you using ?

looks like it might be [imagem] Discourse Chatbot robot Plugin information_source Summary The Original AI Chatbot for Discourse hammer_and_wrench Repository Link GitHub - merefield/discourse-chatbot: An AI bot with RAG capability for Topics, Chat & Customer Support in Discourse, currently powered by OpenAI · GitHub open_book Install Guide How to install plugins in Discourse heart Sponsorship Please consider becoming an ongoing sponsor of my open source work at a level that suits your or your organisation’s resources and needs to ens…

I think it’s related to this plugin, I tried it, I turned it on or off: [image] @Lilly I thought about this and closed that plugin, it is related to the setting in the picture above, when it is active, the feature opens. @sam @Lilly Now I noticed that when I close the chatbot plugin, the two are not responding. The problem disappears. This error or problem may be related to the chatbot.

Why are you installing both? That’s not a tested configuration. I cannot reproduce this issue on Chatbot. Discussions in PMs are just giving one reply. Please note that Chatbot does not explicitly support multisite

I tried turning off the chatbot plugin. You can see the difference below. I guess I have to use both, because my goal is for users to interact with artificial intelligence. I hope this topic will be useful for the development of plugins in the future. Without Chatbot (same question): [image] With Chatbot (same question): [image]

Please uninstall Discourse AI (for the time being), rebuild and retry (this will potentially rule out a clash) Also, please confirm you are using the standard install?

Could the problem be caused by it? I made the bot user the same in both applications. When the ai plugin is installed, it automatically creates a network chat user. I changed it and made the name “kompiter”. I also used this username in the chatbot plugin. I think this may be the reason why you got two answers. I’ll test a little. I’ll be right back.

As I thought, when I turn this setting off, the chatbot gives a warning when I talk with the private message “Allow Chatbot to interact in Private Messages”, the error in the picture is: It is not allowed to be used in private messages, please contact the administrator. [image] and I’m guessing, changing the username in the chatbot makes this work go away. If artificial intelligence can help in everything without a chatbot, I can deactivate that plugin for a while. However, when I deactivated the chatbot, it did not answer a simple question. I have to observe and prove this a few more times. Then I can draw a conclusion. I closed the chatbot plugin and started testing. I will convey my observations and conclude this issue.

You still haven’t answered this question: [imagem] Robert: Also, please confirm you are using the standard install? Also I don’t think you can reuse the same bot username. You are using Chatbot in a way it has not been tested, designed nor intended. It is working fine on a standard install without Discourse AI and with its own username.

I’m sorry, I forgot to answer this question when I realized what the problem was. I always do a standard installation. I stay away from non-office installations. The reason I got two separate replies in private messages was because I made the users created in discourse ai and chatbot plugins the same. When I activate the private message support in the chatbot, since the usernames are the same, the discourse ai answers first, and then the chatbot answers. If I make the users different, the problem will be fixed. I have canceled the chatbot for now. At this stage, discourse ai is doing my job. It would be nice if only some features in chatbot came to discourse ai :slight_smile: Example: Answering us when we ask questions to AI while writing answers on the topics. Sorry for taking your time, but it’s been a constructive topic for me. Thanks.

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Suporte ao Produto

Lilly (Lillian ) Agosto 4, 2023, 9:34pm 3

parece que pode ser

Tópico		Respostas	Visualizações
Comparison between discourse-ai AI Bot and merefield/discourse-chatbot General ai , ai-bot	4	618	25 de Maio de 2023
AI Bot PM replies stopped working on one multisite instance Product Support chat , ai	0	90	28 de Novembro de 2025
Multiple AI bots, and replying in public Product Support ai	11	754	6 de Outubro de 2024
Discourse Chatbot :robot: Plugin ai	220	38766	29 de Agosto de 2026
Discourse AI - AI bot Site Management how-to , ai , ai-bot	49	19983	1 de Março de 2026

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