Basically, what I would like to do is link a discussion in Discourse to every article we have in our KB in Zendesk. Then make it so that these show in Zendesk as comments to the document. Like the WP integration but for document commenting. Not very different functionally but may be harder than I am thinking?
I would think that we would need some kind of script on each article page that would recognize the link to the discussion and show the comments and point people to Discourse link to add comments.
I could turn commenting on in Zendesk but then we would have to answer people in another place instead of making a group effort out of it.