-
Create a Zendesk account to Register and complete all the required fields
-
Complete the registration steps and choose your team name which will automatically become the URL for accessing Zendesk
-
Visit your email provider to verify your email address and sign in to Zendesk
-
Once your account is complete, head over to your Zendesk Admin Center (
https://your_team_name.zendesk.com/admin/home
) -
From the Admin Center dashboard, click the
Channels
option on the left-hand menu and chooseMessaging
:
- On the Messaging page click onto your team name:
- Complete the steps for
Add Web Widget
like confirming the channel name and copying the web widget code snippet. You can also customize the chat color, chat position, sound, and more:
a.
b.
- Visit your site at
admin
>customize
>themes
>component
and click on Install
-
Select +Create new
then enter a name, check that theType selected is Component and click on Create
-
Select the theme(s) to which you want to add the new component to activate it and click on Edit CSS/HTML
11. Go to the
common
> /head
tab, paste your script and Save12. Go to the site settings of the site and search for
content security policy script src
. Add this URL https://static.zdassets.com/web_widget/
in whitelist
-
Reload your site and you will find the chat icon on the bottom of your site, visible to visitors and registered users
-
Go back to Zendesk at
https://YOUR-TEAM-NAME.zendesk.com/chat/agent#home
(see step 2) to configure your chat