Yes, I meant @mention.
I am not sure, why exactly they do not respond. These are potential reasons as they occur. For example: too many tags.
A part of the team (non SW) is totally new to organized documentation transferring the torn pieces of concepts in their mind to organized layout of textual and visual descriptions. There are also has further issues like contributing that in English from their mother tongue. I understand these are beyond discourse’s purview, but I am exploring if incentives could help in this cultural transformation, and if how discourse metrics could help in that regard.