My users are getting the following when they try to signup: “New registrations are not allowed from your IP address (maximum limit reached). Contact a staff member.” I didn’t set a limit that I know of, so not sure why this is happening. We are all at the same three IP address because the forum is for a company intranet.

Either relax the limit in site settings or make sure there is at least one staff member from each IP.

What is that setting called though? I can’t find it.

Go to Settings and search for ‘registration’ - have a look for “max new accounts per registration ip” It’s in the ‘spam’ menu item in Admin > Settings.

If I make it 0 will it be unlimited?

Not sure - make it six nines to be safe (don’t go too high or it might overflow)

We protect against overflows in settings because this has happened many times before.

I changed the option to 100 and I still have the issue. Does it take some time to be taken into account?

Ok sorry my IP was blocked. I authorized it and it’s now working.

[image] lisajill: max new accounts per registration i thankq this replay is good for me :grinning:

Hi Jeff, I relaxed the settings and also restarted the instance but still facing this error “errors”:{“ip_address”:[“New registrations are not allowed from your IP address.”]} Anything else I can try? Or do to debug better? Thanks, Evan

Registration Limit from IP Address

Product Support

absi August 18, 2020, 9:35pm 18

I use cloudlfare and get this problem.

Topic		Replies	Views
HELP! "New registrations are not allowed from your IP address?" Marketplace	3	3536	December 5, 2019
Remover maximum amount of registration Product Support	18	1709	January 30, 2020
Bypass "Max new accounts per registration IP" limit when creating users via API Product Support rest-api	2	387	June 9, 2025
Allow multiple accounts to register from the same IP address Site Management how-to , users	0	4431	January 17, 2019
Error- too many users on an ip Product Support	3	885	October 17, 2018

Registration Limit from IP Address

Related topics