Hi all, I recently had a member upset that his new post (initiated via email) cut off his attachment and email signature. Attaching a screenshot below. The overwhelming majority of our members only utilize our listserv by viewing and replying via the email notifications. I’m guessing that this i…

It’s a little hard to tell what’s going on here without seeing your settings. I don’t think it has anything to do with the post length. We deliberately strip email signatures because they are annoying and waste space. If you don’t want that to happen you can change this setting. [image] Regarding…

Thanks so much for the quick response! I completely agree with stripping the signatures but my group (older generation non-profit association of lawyers) is really upset that our new listserv with Discourse has eliminated the old function of having the poster’s personal email address show up in the…

[Screenshot 2024-12-15 at 8.45.29 PM] This is what his post looks like on the backend. He’s upset that his post isn’t showing in everyone’s email inbox.

Sorry for the multiple replies. I fixed the attachment (showed up now in my test email!) My signature is still not showing up. Is there another setting I’m missing? Is this correct? [Screenshot 2024-12-15 at 9.00.54 PM] [Screenshot 2024-12-15 at 9.00.37 PM]

[image] Bobbi: I’m assuming that we will never be able to change that functionality, correct? It is unlikely that we will do any work on the listserv functionality because it’s not a very commonly used approach. [image] Bobbi: Sorry for the multiple replies. I fixed the attachment (show…

Hi @guildedgrey If disabling “trim incoming emails” doesn’t work, then I would suggest disabling “incoming email prefer html” as well. This will prefer using the text version of the incoming emails and minimize any attempts at extracting the “actual” content of the emails, thus leaving signatures i…

Email thread notifications cutting off attachments

Product Support

guildedgrey (Bobbi) December 17, 2024, 6:48pm 7

Totally understand on that functionality. I don’t think it’s a priority either.

For the signature, It IS showing on the text but NOT showing on the HTML.

Topic		Replies	Views
Email signature not being stripped out when user write new topic or reply to a topic Product Support	39	4467	May 9, 2022
Post-By-Email: Signature removal sometimes removes valid content Bug	3	712	May 11, 2021
Feature request: include sig in email notifications Feature signatures	3	98	October 20, 2025
Remove extraneous content from incoming emails Site Management email , how-to	0	696	May 24, 2023
Disable stripping emails Product Support	13	1839	March 3, 2019

Email thread notifications cutting off attachments

Related topics