Group tag in new topic doesn't show the tags

Product Support

AI-generated summary

Jarjar reports an issue where a mandatory tag group in a new topic creation form shows ‘Select at least 1 tag from “grouptagname”’ but doesn’t display any tags, with a ‘No match found’ error when typing. Moin explains that tag visibility can be restricted by multiple settings, including user permissions, tag group restrictions, and category-specific tag limitations. They suggest checking user tag permissions, tag group settings, and category restrictions, noting that tags can be limited to specific categories. Jarjar confirms the issue was due to the tag group being restricted to another category, which they had overlooked.

1

Hey,
I’m having an issue where I’m asking for a mandatory tag from a specified tag group in order to be able to create a new post, it’s showing Select at least 1 tag from “grouptagname” but doesn’t show any tags that are actually in this group. If the user try to type the tag he just gets a No match found

This image displays a creation interface for a forum or discussion board where users can begin a new topic, including options to input a topic description and choose tags, with markdown editing tools available for formatting text. (Captioned by AI)
This image displays a creation interface for a forum or discussion board where users can begin a new topic, including options to input a topic description and choose tags, with markdown editing tools available for formatting text. (Captioned by AI)1226×580 103 KB

Can someone help please?

2

Tags and the permissions regarding who is allowed to use them and where they can be used can become complicated.

You can check that:

  • The user is allowed to use tags in general. Can they use tags in other categories? Are they in a group selected in the Tag topic allowed groups site setting?
  • The user is allowed to use the tag. Is Tags can be used by everyone in the settings of all tag groups the tag is a member of selected?
    Screenshot_20250531_144533_Firefox
    Screenshot_20250531_144533_Firefox1802×1140 186 KB
  • The category is not limited to other tags. Are there tags or tag groups selected in the category’s Restrict these tags to this category: or Restrict these tag groups to this category: setting? If yes, is Also allow other tags enabled?
    Screenshot_20250531_144756_Firefox
    Screenshot_20250531_144756_Firefox1793×1164 126 KB
  • The tag and tag group(s) are not limited to other categories. When there is any other category where the tag or tag group(s) was(were) added to the Restrict these tags to this category: or Restrict these tag groups to this category: setting, then it is limited to that category until you also add it to the category where you want to use it.
    The easiest way to find out is by looking at the additional information on that tags page.
    Screenshot_20250531_145329_Firefox
    Screenshot_20250531_145329_Firefox1806×611 122 KB

Is the Data Explorer plugin installed on your forum? That can help in finding out all these pieces of information.

3

You’re a legend, tag group was limited to an other category.
Too many options at different places, missed this one. Thanks mate