Thank you very much for the plugin, it has helped us a lot!
I’d like some help with the following problem:
- In Zendesk, when we create “internal notes” (private notes) in a ticket, those internal notes do not produce a Discourse whisper
- I implemented a webhook in Zendesk to create a whisper for every internal note, however, that whisper is then pushed to Zendesk because of the normal work of the plugin.
So, my question is: is there a way of preventing the plugin from creating a new comment on Zendesk when I create the whispers from the internal notes, as described above?
I know I can disable the sync for all posts, but the goal would be to not sync just those whispers that I create via the Discourse API.
Do you know if there is an easy fix for that?