Советы по боту поддержки для технического форума (Discourse AI против Discourse Chatbot)

[merefield (Robert)]

@37Rb написал здесь хороший гайд:

Building a technical support chatbot

Adding an AI chatbot to Discourse is easy (thanks to 2 great plugins). Adding a chatbot that performs technical support is a lot harder! This post shares our experience setting up a technical support chatbot for support.suretyhome.com - what we wanted, problems we had, how we solved them, and where we’ll go from here. Our support team is only available during regular business hours but customers want help around the clock. We aren’t trying to replace the support team. Our goal is to augment the…

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