Advice on a support forum

[ondrej]

@another_username

Is Discourse well suited to this application

I mean look at us here on meta

Discourse is a very good platform for a support forum as all content is easily searchable and split into categories & tags.

@another_username

made information and solutions hard to find

Can I ask why? Perhaps the other forum didn’t have some of the plugins listed below which would help your support community:

Discourse Solved

Summary Discourse Solved allows users to accept solutions on topics in designated categories. Repository Link https://github.com/discourse/discourse-solved Install Guide How to install plugins in Discourse Enabling Solved The Solved plugin can be enabled from its settings, accessed from your admin/plugins page: [admin/plugins] After enabling the plugin, to switch on Solved for all categories use the allow solved on all topics s…

Discourse Docs

Summary Discourse Docs provides the ability to find and filter knowledge base topics Repository Link https://github.com/discourse/discourse-docs Install Guide How to install plugins in Discourse Features The Discourse Docs plugin is a powerful tool that transforms your Discourse forum into a community-powered knowledge base. It provides a dedicated Docs section where users can create, update, and curate documentation. This plugin …

Discourse Assign

Summary Discourse Assign provides the ability to assign topics and individual posts (both private and public) to a user or group. Repository Link https://github.com/discourse/discourse-assign Install Guide How to install plugins in Discourse Features Discourse Assign adds a “tag like” annotation on the topic list and topic header with the username of the assigned user. [image] It allows you to assign topics to users and list all…