Советы на форуме поддержки

[ondrej]

@another_username

Подходит ли Discourse для этого приложения?

Посмотрите на нас здесь, на Meta

Discourse — отличная платформа для форума поддержки, так как весь контент легко найти благодаря поиску и разделению на категории и теги.

@another_username

сделали информацию и решения труднодоступными

Могу ли я спросить, почему? Возможно, на другом форуме отсутствовали некоторые из перечисленных ниже плагинов, которые могли бы помочь вашему сообществу поддержки:

Discourse Solved

Summary Discourse Solved allows users to accept solutions on topics in designated categories. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Enabling Solved The Solved plugin can be enabled from its settings, accessed from your admin/plugins page: [admin/plugins] After enabling the plugin, to switch on Solved for all categories use the allow solved on all topics site setting. Alternati…

Discourse Docs

This plugin is being retired in favour of the experimental Doc Categories plugin. We will still support Docs until the new plugin is no longer considered experimental. Summary Discourse Docs provides the ability to find and filter knowledge base topics Repository Link https://github.com/discourse/discourse-docs Install Guide How to install plugins in Discourse Features The Discourse Docs plugin is a powerful tool that…

Discourse Assign

Summary Discourse Assign provides the ability to assign topics and individual posts (both private and public) to a user or group. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Required user level: Administrator (for configuration), members of allowed groups (for using assignments) Hosted by us? This plugin is available on our Business and Enterprise p…