I was looking for a ticketing/customer support plugin but cannot find anything that seems up to date or maintained. Has anyone found any better ways to keep support on the Discourse platform and not just provide an email? Would love to figure out a ticketing option where admins can access them and …

Are you averse to email generally, or do you mean you would rather keep the admin side of it on Discourse? If the latter, we use a private Discourse DM inbox to handle support here on Meta. Customers email team@discourse.org and it goes into our inbox so that we can use the Discourse UI to handle th…

Best "Support" Option Other Than Email?

support

merefield (Robert) August 3, 2023, 1:05pm 5

Use the Custom Wizard Plugin for that.

3 Likes

Topic		Replies	Views
Send welcome messages to staged users support	3	446	July 1, 2020
Handling support requests appropriately community	10	823	May 7, 2020
Use Discourse as a Private Support/Ticket System admins how-to	8	10257	March 29, 2019
What is a staged user? support	12	4745	April 29, 2023
Understanding email in functionality support email	18	2806	December 21, 2023

Best "Support" Option Other Than Email?

Related Topics