I was looking for a ticketing/customer support plugin but cannot find anything that seems up to date or maintained. Has anyone found any better ways to keep support on the Discourse platform and not just provide an email? Would love to figure out a ticketing option where admins can access them and …

Are you averse to email generally, or do you mean you would rather keep the admin side of it on Discourse? If the latter, we use a private Discourse DM inbox to handle support here on Meta. Customers email team@discourse.org and it goes into our inbox so that we can use the Discourse UI to handle th…

Best "Support" Option Other Than Email?

Support

merefield (Robert) August 3, 2023, 1:05pm 5

Use the Custom Wizard Plugin for that.

3 Likes

Topic		Replies	Views
Use Discourse as a Private Support/Ticket System Administrators how-to	19	11279	May 11, 2025
Email support with discourse Support	4	2674	November 6, 2020
Send email to non registered user in a group Feature	20	3239	April 16, 2021
Send welcome messages to staged users Support	3	515	July 1, 2020
Using discourse to manage support emails: receive and reply Support	2	35	August 8, 2024

Best "Support" Option Other Than Email?

Related topics