I was looking for a ticketing/customer support plugin but cannot find anything that seems up to date or maintained. Has anyone found any better ways to keep support on the Discourse platform and not just provide an email? Would love to figure out a ticketing option where admins can access them and …

Are you averse to email generally, or do you mean you would rather keep the admin side of it on Discourse? If the latter, we use a private Discourse DM inbox to handle support here on Meta. Customers email team@discourse.org and it goes into our inbox so that we can use the Discourse UI to handle th…

Best "Support" Option Other Than Email?

Support

merefield (Robert) August 3, 2023, 1:05pm 5

Use the Custom Wizard Plugin for that.

3 Likes

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Discourse as a private email support portal Feature rfc , spec	45	23062	May 10, 2016
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Best "Support" Option Other Than Email?

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