Hey!
I’m not sure if this is the right place to report a bug, so let me know if I should move this somewhere else.
We have been using this plugin for a few weeks now and it has worked well overall. However, we have found one issue where the plugin seems to double-sync comments. What I think is happening is:
- User sends a post in Discourse
- It is synced into Zendesk
- The sync plugin sees the new comment in Zendesk and syncs it back into Discourse
Here is what we are seeing visually where John (the admin who set up the plugin) sometimes sends duplicates of other user’s messages without his intervention. This is coming from the discourse sync plugin:
On the Zendesk side, we do not see any duplicate Replies, and only see the one from the user (can’t post a second screenshot due to the limits of this forum).
Expanding the history view of the ticket doesn’t show any abnormalities on Zendesk.
Any ideas on what could be going wrong or how we can debug this?
Thanks!