Originally published at: Effectively using Discourse together with group chat
Most modern businesses and organisations today are using some kind of team chat application. The usual suspects are Slack, HipChat, Discord, Mattermost, Rocket Chat, Riot, and Gitter, to name a few. While chat is immediate and primarily synchronous, communication in Discourse is gradual and asynchronous. We’ve seen far too many community managers treat these two…
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p.s. major kudos to @mcwumbly for his excellent writeup over at the Ember forum, which I completely neglected to give him due credit for upon publishing! 
His post was the foundation for the entire “Complementary Workflows” section and I even reused his apt take on “Don’t try to move the conversation over while it’s in flight” pretty much verbatim.
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Thanks for the additional kudos, @erlend_sh.
I really appreciate how you synthesized a number of discussions over the past couple years in this timely post.
This is an important topic for online communities today and I look forward to any further improvements and guidance you and the team can offer to people trying to find the best ways to use these different tools together.
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Great point below by @mcwumbly on using Slack with Discourse. Both that and @erlend_sh blog post have been extremely useful for my communication strategy development.
if anything new came out of the Slack chat, summarize it in a follow-up post on the Discourse topic
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Ty for this post @erlend_sh ! Super informative! And giving some answer to questions i had from a long time.
In our small group we increased the use of whatsapp and as a result Vbullettin forum post collapsed.
Having moved on mobile people feel more easy and immediate to use WA.
I’ve set up a Discourse forum which is much more mobile friendly to counter this trend.
But chat is still very active and forum is quieter than i would like… (Users are still getting used to the new platform so i need more time to see the final effect!)
I would like to know if there are some suggested way to integrate forum and chat.
I see many plugins for chat platforms (not whatsapp) but it seems to me they are meant to push important thread from the forum to the chat to highlight them more.
I wanted to know if there is something to get part or all the chat and import it in the forum.
i agree that chat and forum are different mediums but i think it’s worth to integrate them better!
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我非常喜欢这篇帖子。特别是，您是否有相关的参考资料（论文或新闻文章）可以支持这一观点？我正试图论证我的[科学]社区需要类似 Discourse 这样的平台，而不再仅仅依赖聊天室。
这个链接或许可以作为一个参考？
但这毕竟是一本长篇著作！我希望能找到一些更简短的参考资料……
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@jonobacon 也写了一篇关于此的优秀博文！
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在这篇文章中，他们一直声称 Discourse 不适合实时通信，也就是聊天线程。
但事实真的如此吗？
- Discourse 能够处理包含 10 万条以上消息的大型主题
- Discourse 拥有“用户正在输入…"功能，让所有人感觉就像在进行“实时通信”，如同聊天一样
- 用户只需创建一个“聊天”分类，并为每个聊天创建一个主题即可
因此，从某种意义上说，Slack 实际上是 Discourse 的一个子集。
不过，如果将 Discourse 用于实时聊天，其优势在于能与托管在 Discourse 中的线程讨论和知识库实现紧密集成。
我是否遗漏了什么？
附：在我看来，Discourse 在实时聊天方面唯一欠缺的是“紧凑视图”——因为聊天通常由大量简短消息组成。
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好吧，在未来的版本中，我们将为 Discourse 引入聊天功能。这是我们目前正在推进的工作。我们认为，Discourse 完全有能力将短篇幅（聊天）和长篇幅（段落/主题）的记忆形式融为一体！
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哪个主题适合作为聊天功能的愿望清单？
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我建议创建一个新的 #feature 主题。但你可能想等到初始版本发布后再行动——我不希望你花费大量时间撰写出色的想法，结果却发现这些功能已被包含，或者它们无法与 Discourse 中现有的聊天设置兼容。
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