Hi there, I feel like others must surely have asked this before, but I can’t find anything after trying for a long time.
The problem that I have is that 90% of my users use outlook and the way that all emails from my site render has horrible borders on both sides. These :
That contrasts with how it looks on the preview:
I’ve read the forum and tried copying the meta forum style but it really didn’t work:
What I’m trying to achieve is an absolutely generic digest email that just works in Outlook. Has anybody else achieved this and have code that I can copy?
Any help much appreciated!
What version of Outlook? It depends greatly on the version.
You can’t override email to the extent you are describing in general – we assume reasonable CSS/HTML support and Outlook’s record here is … almost pathologically bad, I am sad to report.
I was afraid of that and was hoping that email could be overridden to become generic. Outlook tells me that it’s the 2002 version.
Hmm. Let me check. That might be recent. Yes it’s Office 365:
March 05, 2020
Version 2002 (Build 12527.20278)
It’s unfortunate that Outlook (the windows executable) has such a regressive HTML/CSS engine. Is there any chance your users could view the mails in the web version at outlook.com instead?
I don’t control the way that the users access emails–I hope that many of them do use the web version rather than the client, but I don’t have access to that data.
Thanks for the response, it sounds like there is very little that I can do.
My dream would be that there was some very vanilla version of the digest email template that could work for all of the dodgy HTML/CSS engines out there.
Is there any chance of such a thing? I quite understand if not.
Yes, this is a known issue. I looked into it here: New Discourse User- Activity Summary/Digest Email Weird Format in Outlook.
This is a solvable problem, but cannot be fixed by applying CSS to the email. I will do what I can to create a PR to fix the issue by the end of this week.
Apparently it’s been bad for a while in the latest Outlook, so any adjustments you could make would be welcome @simon