Hi there, I feel like others must surely have asked this before, but I can’t find anything after trying for a long time.
The problem that I have is that 90% of my users use outlook and the way that all emails from my site render has horrible borders on both sides. These :
What I’m trying to achieve is an absolutely generic digest email that just works in Outlook. Has anybody else achieved this and have code that I can copy?
What version of Outlook? It depends greatly on the version.
You can’t override email to the extent you are describing in general – we assume reasonable CSS/HTML support and Outlook’s record here is … almost pathologically bad, I am sad to report.
Hmm. Let me check. That might be recent. Yes it’s Office 365:
March 05, 2020
Version 2002 (Build 12527.20278)
It’s unfortunate that Outlook (the windows executable) has such a regressive HTML/CSS engine. Is there any chance your users could view the mails in the web version at outlook.com instead?
I don’t control the way that the users access emails–I hope that many of them do use the web version rather than the client, but I don’t have access to that data.
Thanks for the response, it sounds like there is very little that I can do.
My dream would be that there was some very vanilla version of the digest email template that could work for all of the dodgy HTML/CSS engines out there.
Is there any chance of such a thing? I quite understand if not.
This is a solvable problem, but cannot be fixed by applying CSS to the email. I will do what I can to create a PR to fix the issue by the end of this week.
