Guys, I’m desperate and I don’t know what to do, since this horrible and amateur company Hetzner doesn’t help me at all, I came here to Meta to see if I can help
A summary of what’s going on:
I’ve been using hetzner for months, until last Friday my forum went down, I found it very strange and I went to log into my Hetzner account to see what happened to the server, it turns out that when I went to log into it, a message “Account disabled” I got desperate
When I went to access my gmail, an email from hetzner appeared saying that the main email of my account was changed to a temporary email, that is, someone logged into my account and changed my email to another temporary one
I got desperate, and sent an email to hetzner
who didn’t answer me, I stayed Friday, Saturday, Sunday and Monday sending messages via email, twitter, instagram, facebook, youtube and they didn’t answer me at all, they don’t have a live chat and the support is terrible! I was all these days in agony, despair, and in a deep nervous breakdown, my forum off the air and everyone demanding an explanation, an answer, a solution and I didn’t know what to say to my users, just stressed and desperate
I sent a message detailing everything that happened and that I didn’t change my email and questioned what happened to my server, after everything I sent them they just sent this.
I got even crazier, they didn’t send me anything on how to proceed, what to do, how to act, after everything I said, they simply said they couldn’t find my account and that was it
So, I sent an email indignant with the situation and demanded a position from the company, help, support, because that borders on amateurism and lack of common sense, treating me with so much insignificance and disdain and demanding explanations of what happened and they told me sent this
1- O meta não deixa eu postar mais arquivos então vou colocar na postagem abaixo
I’m SURE that some hacker stole my account and they don’t want to admit it, because it would be a breach of their security and it would be very ugly for the company to have to explain it to me, it would be embarrassing to say to me “Our company failed in security and your account was stolen and you lost everything” so they played this lie that " We noticed some suspicious information in your account. We have some concerns regarding this information and we have decided to close your account."
but the worst was yet to come
2 - O meta não deixa eu postar mais arquivos então vou colocar na postagem abaixo
Seriously, I can’t believe anything that’s happening, it seems like a joke, what a horrible support, what a damn company, why treat me like this? Why am I a woman? Why am I Latin? Why am I Brazilian? It makes no sense, I thought Hetzner was a serious company, I’m crying a lot here, it’s been 2 years of code thrown in the trash, I lost all the codes I made in my forum, all the modifications, all my effort, every night without sleep, my God, my account was hacked yes, and they don’t want to admit it and they lie saying that they deactivated my account due to suspicious information, they deactivated it because they don’t want to admit that there is no security at hetzner, and they still treat me like that way, HORRIBLE support
Now, I just wanted to know, how do I recover my server? Only hetzner can give it back to me? Or is there any way I can get it all back?
What do I do now?
Eu to tão desesperada, eu não paro de chorar, foram 2 anos de códigos e dedicação ao meu forum, eu confiei totalmente na hetzner, eu jamais imaginei que isso poderia acontecer, tem algum jeito de eu recuperar um backup do meu servidor?