How to Find Your Community's Most Commonly Asked Questions

[DScryber (David Scryber)]

Community managers,

How do you use Discourse to uncover and list your community forums’ most commonly asked questions? It seems that top keywords or searches might help, but is there a way to find (or build) lists of questions that are similar?

Thanks!

[Tris20 (Tristan)]

Have you tried using an FAQ Tag? You can restrict the Tag so only chosen users such as moderators can apply the tag.

Set up structured tagging with tag groups and category tag restrictions

Tag support is a core feature of Discourse. In this How-To I’ll go through setting up a tag schema like Car Talk uses. We’ll want to achieve these things: Tags for car makes and car models. Only allow the car make and model tags to be used in certain categories. Car model tags can only be chosen if the matching car make tag is used. Prerequisites First, we need to enable tags in the settings: [tag enabling] In a schema where we’re strict about how tags are used, we should prevent most pe…