Our users complaining a lot about the mailing list mode.
In Mailinglist mode “Send me an email for every new post” our user get all mails BUT their own mails. This mode should actually be activated with the second selection “Send an email for every new post except my own”. The first should really send all messages, even your own. Or did I understand sthg. wrong?
That would be nice. It is hard to explain to our users, that if they using mailing list mode is more a mailinglist-ish mode Even some won’t switch from our Mailman mailinglist, so for now we have two systems running but would like to switch to discourse absolutely.
We were very inspired by your use case, but we don’t have just one support group but a couple of them that’s why we need those permission regulations.