Moderation advice

[spirobel]

you can move posts to different topics. Here is an exact description on how to do that:

Move posts to a new or existing topic

Discourse allows staff members to move posts from a topic to a new or existing topic, or from a topic to a new personal message. This can be a useful tool to keep discussions “on topic”, or for moving discussions from your public forum to a private support system. Here is how to do it. Select the posts you want to move Click the topic’s admin wrench. Then click the “Select Posts” button: [image] [image] Select the posts you would like to move: [image] Choose the new destination for th…

So you create a category that is only accessible by your staff. And then you create a topic there maybe with a title like: “support ticket” or “valuable feedback”.

@per_coh

have it removed from view (temporarily or not) and ping the mod team, but not to punish the user who posted it.

So the user will feel rewarded while you also achieve your goal of removing the information from the public view.