Yes, and I have emphasized that in my earlier posts. What I am critical about is how they handled the corrective action and especially communication. In a company of such a significant size I find it interesting that the CEO steps down to run the war room and do the communication. Sure, it’s great that executives get their hand dirty, but what the heck are the hundreds of people below him doing if the top man has to come and lead the show in order to get something happening.
And regarding the losses - we did not lose money. The damage was social/mental only as our site is not a business. Unfortunately we lack a solid revenue stream, which is why we are not able to go premium in our hosting. I am now attempting change that by trying to get a local VPS provider as a site sponsor, so that we could afford better and more resources.
Question back to you: When you buy a new car, whether it was a Dacia or a Mercedes, you expect it to take you from A to B. And if it does not, still under warranty, do you expect the mechanics to take care of it promptly, even if you bought a cheap car? If the Dacia mechs fix it slowly and keep you uninformed, do you think it is Ok since you did not buy a Mercedes in the first place?