Here’s a very odd one that only one of my users is seeing. Eugene creates a reply, it shows up for a moment, but as greyed out. A couple seconds later the reply disappears. There is nothing in the logs when this happens.
1 Like
Hi David!
Can they have a look at the JS console in your browser’s developer tools to see if there’s any error message, or try using the incognito mode or another browser?
Does it happen to a single user?
1 Like
Can they try another browser or an incognito window? Sounds like an extension is breaking something.
2 Likes
Thanks, I just tried impersonating the user and I couldn’t repro, so it has to be something in their browser. I just requested he try a few more things and will update.
4 Likes
Here is the response from him:
Before I even hit reply, the tool returned the following error:
After I hit reply and the message is greyed out it returns this:
After refresh/message disappears, it’s the following:
As said elsewhere
6 Likes