I’m an admin of our Discourse instance, but not of our server (we’re an open-source project, benefitting from Discourse hosting our forums), so don’t believe I can make the change you suggested?
I’ve spent time today trying to improve things using the instructions provided by @Ethsim2 in:
but have been coming up short (I’d comment there, but that thread is closed). Specifically:
- I tried removing
%{header_instructions}from key templates (e.g., “User Mentioned”, “User Watching First Post”, “User Watching Category or Tag”) as suggested, but it didn’t seem to have any effect. Mails received after that point in OWA still just showed “Someone replied to a topic you are Watching” as their preview rather than a snippet of the message body. - In addition, with that change, the subject lines of our mails changed from “%{topic_title}” to “[%{email_prefix}] %{topic_title}” despite the fact that I didn’t touch the templates’ subject line boxes, just the bodies.
As @m1maj has said, I (and my users) feel baffled as to why OWA previews have gone from being a useful preview of the mail body to a boilerplate piece of text that overrides the actual message content and is sometimes inaccurate (e.g., showing up in mails that are first posts in a new topic in a watched category rather than being replies to a watched topic).
-Brad