Staged users / group inbox - unexpected / pointless email content


(Dean Taylor) #1

I’ve been using Help Scout for a long time and one of things I really like is:

###Customer Support Software with a Personal Touch

When you respond to your customers from Help Scout, they receive a normal email. There’s no ticket number to remember or customer portal to login to.

The emails really just look like an normal email from a human.


I’ve been testing Discourse’s group inbox to see what the results are…

A couple of things stood out to me which basically come down to the following being displayed under the message :

  1. plain text email

Posted by DeanMarkTaylor on 04/10/2016

  1. HTML email

Reply to this email to respond

Both of these seem pointless:

  1. You have received the email in an email client it shows the date.
  2. “Reply to this email to respond” well yes, this is an email - I’m in an email client - I know how to email.

(Sam Saffron) #2

Absolutely agree we should kill this for “staged users” totally pointless noise.

@zogstrip can you take care of that?


(Régis Hanol) #3

That’s now fixed :wink:


(Jeff Atwood) #4

This topic was automatically closed after 2 days. New replies are no longer allowed.


(Joshua Rosenfeld) #5

(Tobias Eigen) #6

The work done previously to fix emails to staged users is fabulous and much appreciated, but there’s still some weird extraneous info that will confuse people unfamiliar with discourse, and maybe even consider it spam. I suggest you also remove it to make these emails look even more like straight email to staged users who don’t know they are being communicated with by way of discourse. Also the

It’s the user’s name (in blue and linked to discourse user profile no less), title and date right at the top of the message.

Also the [PM] in the subject (though less of a big deal) could be removed.


Some questions about staged users created by incoming email
(Jeff Atwood) #7

Sorry, what are you reporting here? We suppress the avatar image on short emails because Spam Assassin downgrades short HTML emails with a single image.


(Tobias Eigen) #8

Hi Jeff! This is about emails to staged users, not long vs short emails. I’m suggesting the suppression of the user’s name (in blue and linked to discourse user profile), title and date right at the top of the body of the message. This makes it look more like a normal email from a human, which is what staged users (who probably have never seen discourse before) are likely to expect.


(Jeff Atwood) #9

That’d be a radical redesign of the functionality, so unlikely to happen.


Reassure me that staged users don't get email summaries or mention notifications
(Tobias Eigen) #10

ok - if that’s the case then of course forget it. :slight_smile:

(I hope you don’t mind my slew of topics/replies dealing with staged accounts - had a few hours of testing it and identified a bunch of stuff. I’m sure not all of it will be worth pursuing!)


(Leo McArdle) #11

I think this’d be pretty easy to implement in the plugin I’m (still) planning on making removing that metadata from all emails, in a way that enables you to just turn this on for staged users:

@tobiaseigen I don’t expect to get to it for at least a couple of weeks, but if you want to know as soon as I do you can track our internal ticket about it: Create plugin enabling simplified “mailman mode” notification emails · Issue #51 · mozilla/discourse · GitHub

I’ll also be sure to post here when I’m done.


(Tobias Eigen) #12

Awesome. Thanks, Leo! :rocket: