I’ve been using Help Scout for a long time and one of things I really like is:
###Customer Support Software with a Personal Touch
When you respond to your customers from Help Scout, they receive a normal email. There’s no ticket number to remember or customer portal to login to.
The emails really just look like an normal email from a human.
I’ve been testing Discourse’s group inbox to see what the results are…
A couple of things stood out to me which basically come down to the following being displayed under the message :
- plain text email
Posted by DeanMarkTaylor on 04/10/2016
- HTML email
Reply to this email to respond
Both of these seem pointless:
- You have received the email in an email client it shows the date.
- “Reply to this email to respond” well yes, this is an email - I’m in an email client - I know how to email.