User profile links redirect to 404 page

Support
1

Hello,

We are having issues when viewing user profile links like these:

https://forum.gfavip.com/u/admin/summary
https://forum.gfavip.com/u/admin/activity
https://forum.gfavip.com/u/admin/invited
https://forum.gfavip.com/u/admin/activity/drafts
https://forum.gfavip.com/u/admin/preferences

They all redirect to this page: https://forum.gfavip.com/404
image

Even checking the public profile of the users is 404:
https://forum.gfavip.com/u/manly

Please advise on how to fix it. Thank you.

2

That looks like the users have selected the ā€œHide my public profile and presence featuresā€ option from https://forum.gfavip.com/u/admin/preferences/interface

Thereā€™s a global setting that might be causing this as well: https://forum.gfavip.com/admin/site_settings/category/all_results?filter=default%20hide%20profile%20and%20presence

3 Likes
3

I have tried to goto your forum even without user link

https://forum.gfavip.com/

And get site cannot connect.

4

It seems like the site has login required enabled?

1 Like
5

Could but stripping it down to domain it should have landed me on the login)sign up.

6

Itā€™s currently unchecked.

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7

The discourse site utilizes SSO. So users need to log in from the main site for them to access the forum. They need to have an active subscription.

8

Even when Iā€™m logged in as admin. I canā€™t access this link:

https://forum.gfavip.com/u/admin/preferences

9

Iā€™m assuming thatā€™s a placeholder with ā€˜adminā€™ in, as that wouldnā€™t be a valid link?

Have you tried accessing the user pages in safe mode?

1 Like
10

Are you sure that admin is your username on discourse side?

Technically admin is a reserved username

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1 Like
11

it is admin. though Iā€™m not sure why it was allowed since thatā€™s a reserved word.

12

Yes, I tried accessing it using safe mode. Itā€™s the same. I made a video.

This one is from a normal user:

13

It looks like something is terribly wrong with the discourse site. Do you know when this started happening? It is evident that there is a 500 error (server issue). Are you running a reverse proxy in front of discourse?

14

This seems similar to another error Iā€™ve seen recently. Is there an error in your /logs that corresponds to this?

By any chance, do you use uploaded images for your badges?