Do you use SSO (single sign on) or traditional username/pass logins?
I am using SSO - One of the users, SmokyBlue, now looks completely normal. I am confused.
It’s likely that SSO is doing something to cause this, since it seems to be triggered by logins.
facing the same problem, reported here: May admins don't have any access to a user profile?
we don’t use sso. and we have seen the same behavior. e.g.: