Aizada_M
(Aizada M)
October 25, 2022, 11:12am
1
Hello. While loading a new component on the site, the site down.
I’m not an expert and I don’t understand why.
Maybe it’s because of the conflict of components. The site has not been updated for more than 5 months and showed such a notification .
Maybe because of this?
1 Like
Aizada_M
(Aizada M)
October 25, 2022, 11:16am
3
1 Like
merefield
(Robert)
October 25, 2022, 11:17am
4
Many Components only support the latest commit (or thereabouts).
5 months is a long time not to have updated your site. Updating every one-two months is probably a better regime, especially if on tests-passed
If you have installed a new Component, it may not be compatible (there may be associated errors in the javascript console of the browser?).
Upgrade your site as per your screenshot as a first step to resolution:
If that doesn’t work, disable components temporarily and remove this one:
4 Likes
Aizada_M
(Aizada M)
October 25, 2022, 11:24am
6
are you talking about these instructions?
2 Likes
merefield
(Robert)
October 25, 2022, 11:26am
7
Yes, they appeared for a reason, I suggest not ignoring them
3 Likes
Aizada_M
(Aizada M)
October 25, 2022, 11:34am
9
I tried like this . Then I pressed the red button
Nothing changed
1 Like
I think you should update your site from your server as the info suggests. How did you install it in the first place?
3 Likes
Aizada_M
(Aizada M)
October 25, 2022, 2:55pm
11
2 Likes
merefield
(Robert)
October 25, 2022, 3:00pm
12
Perhaps you should mark my response as the Solution? (Confirming someone’s solution as the Solution is not a Solution )
4 Likes
Aizada_M
(Aizada M)
October 29, 2022, 5:02pm
13
Hello. I followed these steps. But I still can’t update the site and this notification remains the same
1 Like
merefield
(Robert)
October 29, 2022, 6:35pm
14
How far did you get? What was the output from each step? Did you get an error message?
1 Like
Aizada_M
(Aizada M)
October 30, 2022, 9:38am
15
I hired a specialist, he said that everything is updated automatically on the server side and nothing needs to be updated. But I still see the error.
1 Like
merefield
(Robert)
October 30, 2022, 11:22am
16
I think you need to hire a different specialist or ask them to come here to explain what they tried.
4 Likes
merefield
(Robert)
October 30, 2022, 12:15pm
18
Or you could hire someone here @ marketplace who is likely to have more relevant experience
2 Likes
Aizada_M
(Aizada M)
October 30, 2022, 12:17pm
19
Thanks, I’ll definitely check it out
1 Like
system
(system)
Closed
November 29, 2022, 12:18pm
20
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