While loading a new component on the site, the site is down

Hello. While loading a new component on the site, the site down.

image

I’m not an expert and I don’t understand why.
Maybe it’s because of the conflict of components. The site has not been updated for more than 5 months and showed such a notification :point_down:.


Maybe because of this?

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Follow the instructions?

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An error occurred while loading this component

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Many Components only support the latest commit (or thereabouts).

5 months is a long time not to have updated your site. Updating every one-two months is probably a better regime, especially if on tests-passed

If you have installed a new Component, it may not be compatible (there may be associated errors in the javascript console of the browser?).

Upgrade your site as per your screenshot as a first step to resolution:

If that doesn’t work, disable components temporarily and remove this one:

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are you talking about these instructions? :point_down:

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Yes, they appeared for a reason, I suggest not ignoring them :slight_smile:

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I’ll take a look now

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I tried like this . Then I pressed the red button

Nothing changed

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I think you should update your site from your server as the info suggests. How did you install it in the first place?

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Thank you, I solved the problem following the instructions :+1: :+1: :+1:

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Perhaps you should mark my response as the Solution? (Confirming someone’s solution as the Solution is not a Solution :wink: )

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Hello. I followed these steps. But I still can’t update the site and this notification remains the same :point_down:

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How far did you get? What was the output from each step? Did you get an error message?

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I hired a specialist, he said that everything is updated automatically on the server side and nothing needs to be updated. But I still see the error.

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I think you need to hire a different specialist or ask them to come here to explain what they tried.

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Ok, Thanks, I’ll try!

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Or you could hire someone here @ marketplace who is likely to have more relevant experience

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Thanks, I’ll definitely check it out :+1:

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