Zendesk: Two-Way Sync

[techAPJ (Arpit Jalan)]

Zendesk plugin now supports two-way sync. Here is how to enable this feature:

How to enable Zendesk two-way sync

Want to enable Zendesk two-way sync? Here is how to do that. Enable “sync comments from zendesk” setting Navigate to your Discourse Admin settings page (/admin/site_settings) and enable sync comments from zendesk setting. Provide a random secure string in zendesk incoming webhook token setting. This will be used later for configuring Zendesk webhook. Setting Up Outgoing HTTP Zendesk Integration Navigate to the Extensions page via Admin/Settings/Extensions. The URL should look something like …