Unable to create categories - No creation button for admin or moderator

AI-generated summary

Ayelen_Rives reported that the category creation button disappeared for both admin and moderator users on their Discourse platform, despite having previously granted moderators permission to create categories. After testing in safe mode Ayelen_Rives confirmed the button reappeared, indicating a theme or theme component issue. JammyDodger suggested checking the admin/customize/themes page for interfering components or custom themes. Ayelen_Rives noted no components were installed but suspected recent theme edits by a team member might be the cause. JammyDodger affirmed that custom themes are a likely culprit and encouraged collaboration with the team member to identify and fix the issue. The problem is likely not a core Discourse setting but a front-end customization affecting UI visibility.

Hi!
I’m logged in as admin in my Discourse platform and the button I used to create new categories has vanished:

Also, some months ago I gave permission to moderators so they can create categories, but the moderator user doesn’t have the button either.

Why could this be happening? Couldn’t find anything in the setting options that fix this.

Thanks so much for any help

Hi @Ayelen_Rives :slight_smile:

Could you try your site in safe mode to see if it’s a theme component interfering? ([YourSite]/safe-mode)

Thanks!
I tried safe mode and the button shows up for both users. What should I do next?

I think it’s probably a theme component that’s affecting the view. Do you have any likely candidates in your admin/customize/themes page? If you can identify it and disable it for now that should help in the short term.

Thank you so much!!
I don’t have any components installed but maybe it has to be with the themes. Some other person on the team edited themes so I’ll check on that before going on.

Ah yes, any custom theme would be another likely place to check. :+1: Hopefully your team-mate will be able to find it quite quickly and give it a little fix-up. :slight_smile: