Logged out and cant login - emails not sending?

Product Support

AI-generated summary

Olle11 is locked out of their admin account due to missing activation emails, which are not being sent despite attempts to reset the password or use admin login links. The issue appears to stem from incorrect SMTP authentication settings, as indicated by the 535 Incorrect authentication error in Sidekiq retries 15. After changing the admin email to match the server email, login attempts still require activation, and emails fail to send. Arkshine and Jagster suggest using the console to activate the account, which Olle11 successfully does using rails c. However, email delivery remains broken, with the same SMTP error persisting even after testing via the admin panel 18. Andrew_Rowe and Jagster identify the issue as incorrect email credentials. Olle11 resolves the problem by updating the email password in Linux, confirming the root cause was authentication failure.

1

Hi,

I logged out of my admin account in order to check what the site looked like as a guest and when I tried to log back in it said that an activation email was sent to my inbox. I looked in my inbox and there was nothing there. I tried this three times with no prevail.

I also tried login with link, forgot password and /u/admin-login but no email are arriving to my admin inbox.

There might be something wrong with my admin email because Backups were not sent to my email like a week ago so I checked and it turned out that when I setup the forum I used two different emails. One email during the server setup and one email as the admin email.

In order to fix that problem I changed my email manually in the server so both the admin email and the server email were the same one and the emails (backups) started working again.

However the problem seems to not be fixed because I now cant login without the site requiring an activation email (maybe because I changed the email?) and the forgotten password, /u/admin-login and invite link does not work.

If I remember correctly it said something regarding SMTP in /sidekiq/retries but I can not access this page anymore because I am not logged in to my admin account.

Best regards
Olle

3

I also tried to login through mobile but it did not work.

I can not access my admin account because of the emails are not sending and it requires an activation of my admin account.

I can login to a normal account I created a few weeks ago, but that account have no access to the admin.

4

Would https://your-forum/u/admin-login work?

5

Hi Jagster,

No /u/admin-login does not work. No email is being delievered.

Best regards
Olle

6

Oh damn… of course :man_facepalming: I’m a bit slow today…

7

That is alright I appreciate any help. I cant work on my forum at all because of this lockout and I am used to working on it everyday. Safe mode does not work either because in order to use safe mode you need to be logged in as admin.

8

Maybe it can help if you need to activate the account from the console:

9

Or perhaps this:

./launcher enter app
rake admin:create

Because when used email that is already in use for an admin it will ask if wanted to give new password.

Hopefully I don’t hallucinate this time :face_with_peeking_eye:

10

Thank you. This should at least let me login and let me check the logs on Sidekiq as to why the emails are not sending.

I will come back here when I have managed to log in as an admin and checked the logs.

11

This might also be of help, thank you, I will come back here when I have (hopefully) managed to log in and can go on towards the next step.

12

I tried this in console and was met by this message, what am I doing wrong?

image

13

Are you sure you are in the right folder? The one with app.yml in it?

14

rails with s.
There is a typo it seems.

15

Yippie rails c worked to activate my admin account.

Now what is remaining is to find out why the emails are not sending, this is what I recieve at Sidekiq/retries:

image
image937×1659 245 KB

16

SMTPAuthenticationError: 535 Incorrect authentication

Are you sure that your email credentials are correct?

17

I think it is the correct user_name (the email) according to admin>Server setup & logs

18

try sending an email using the test button
image
found here

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image912×221 21.1 KB

19

This is not working either. No emails are being sent

20

I figured but usually it pops up a dialog box the tells you what the error is

21

Oh it says the very same thing about the SMTP:

535 Incorrect authentication data