For debugging purpose, @JamesNorth can you try enabling “Send me email notifications even when I am active on the site” for that user (via user preferences), and see if the user receives email?
When I assume their identity I can see that they have access to the right category, they are watching that category and are getting the notifications up the top, but nothing is generating email-wise.
Yes - everyone else is getting email notifications as per their individual settings (including me as admin in that same category that I am also watching). In the time since I started this thread here there have been a number of normal email notifications be sent to various users.
Sidekiq is working normally - only thing queued up is the next backup in like 8 hours.
The only thing unique to this user is that it’s the only account that has had its username changed by me. It was created by the user from an invite I sent as admin … then I changed it for them as they made a typo.
It’s the only time I’ve ever had email notifications not work according to settings.
Just to confirm as well, that same category is not muted by that user (not sure what happens if someone mutes and watches something … but yeah it’s not that.
I’m actually just going to update to latest and re-check the things we’ve chatted about thus far.
I wonder … would the fact that the username is now identical to the group name have anything to do with it?
I have plenty of this happening (same username and group name) as I’m locking people down on a per-category basis, but wonder whether retrofitting a username into a group with the same name may be related to this issue?
At a bit of a loss, but there will always be an answer!
What I tired here is nuking that account completely and recreating that whole category etc.
It still won’t send that person emails … so it’s not relating to changing the username.
Is it a new thing that Groups and Usernames being the same break email notifications?
It certainly hasn’t been a problem until this month and that person is still receiving normal popup notifications … it’s just emails that aren’t sending (ignoring watching and send emails even if they were here recently).
Email notifications not working (OP regarding Username Change not causing this)
I’ve got a second account that’s doing this now as well.
They were both created about the same time (a few weeks ago) and neither account have username and group names matching.
They are watching only the category they are locked down to and are receiving popup notifications about the reply, but it doesn’t list an unread post and doesn’t send an email out.
They were both created by sending them an account creation link that would automatically join them to a group that would lock them to a category.
Nothing is presenting in the error logs area of the web interface. Is there somewhere else I can look to try to debug this?
Has anything changed recently with respect to emails being sent when someone is watching an entire category?
Accounts that were created before about a month ago are all working perfectly as they used to.
EDIT: just tried sending user a PM and that emailed off perfectly, so it seems to be related to watching a category and these two things not happening:
