I am a Product Manager working on supporting entrepreneurs worldwide who sell on Amazon. We have over 2M worldwide Sellers who sell products on Amazon. I am working to connect them to each other and to our business teams.
Our Discourse instance has millions of posts with hundreds of thousands of users.
Feedback or recommendations on how you would improve our Forums? I’m all ears.
Impressive forum! An observation about something I noticed in other forums too: when there are lots of categories with names that are more than one word, the two column layout in the hamburger menu is not ideal. I prefer a single column. The menu is something that recently changed in a newer version, maybe it’ll look better when you upgrade.
Hey Danny,
Happy to help. Can you perhaps outline what your current challenges are or what you think you need to improve on? That will give us some direction for our feedback.
We asked users what the biggest challenges were. If you have a few minutes, please see here for the verbatim posts. They’re more powerful than my summary!
It depends what you are trying to achieve. The like button essentially does the same thing. I wouldn’t add another click unless you specifically need to gather data to somehow improve the user experience.
One of the challenges I’m working through is the request by users to quickly access a question & answer. In the current experience, this involves scrolling (sometimes among dozens of posts). The mark as solution feature enables this experience, but with low adoption to date. Thoughts here? Love the conversation. Your revival of this post brought me back.
The button is very obvious. Also, the topic starter or Moderators can also do this. The job of admins is to have Moderators help you keep the forum organized. It’s not the job of end users to keep it clean. Although, Discourse tries to ‘train’ users to help keeping the forum nice and clean with its trust level system.