yaaang
October 23, 2022, 12:54am
1
I am watching first posts in various categories:
But muted certain tags:
However, I still receive email notifications for all new topics in those categories even though they are already tagged with ‘slack’ as soon as they are created.
Any workaround for this? Thank you.
Don
October 23, 2022, 4:38am
2
Hello,
Yeah it seems to that’s the case.
Steps to reproduce
In preferences/categories add a watched-first category.
In preferences/tags add a muted tag.
Using another user, create a post with the watched-first category and the muted tag.
Check /notifications
Expected behavior
The new post should not appear.
Actual behavior
The new post appears.
Other comments
If instead of watching-first category, you choose watched or tracking, the behavior is as expected (the new post does not appear).
I don’t think that is correct. Based on my testing, ff a user has muted a category, but is watching a tag, they will receive notifications for topics in the muted category that are tagged with their watched tag. The tagged topic will also appear in the user’s latest topics list.
Interestingly, if a user is watching a category, but has muted a tag, topics in the category tagged with the muted tag will not show up in the category’s latest topics list, but the user will receive a notification for…
I think the workaround here is using tags notifications instead category. Remove the category from Watching First Post and add tags to Watching First Post instead.
yaaang
October 23, 2022, 5:45am
3
But what if the topics I want to watch don’t get tagged? Or is there a way to auto-tag all new topics?
A bit more detail: I have a forum that has both:
Automated topics created by a bot (a bot that mirrors slack conversations). These are the ones that are tagged, and which I want our staff to ignore.
Normal topics created by users. Users normally don’t tag their topics with anything. But these are the ones I want our staff to be notified of.
1 Like
Don
October 23, 2022, 6:17am
4
I see. In this case I think I would use a subcategory setup instead tag.
Parent category for users topics.
Then you can Watching First Post the parent category and Muted the subcategory.
But others maybe have a better idea.
pfaffman
October 23, 2022, 3:28pm
5
I think that the issue is that either the watched state or the muted state has to take precedence, so someone will be happy which ever way they case is handled.
