The post had already been flagged by the community and hidden, so perhaps that was the difference?
The ‘This post was marked as not spam by Akismet’ info is added to all eligible post that have been checked by Akismet (and deemed not spam), so is possibly unconnected to why you couldn’t flag it?
Hmm… looking back at my screenshot, it does seem a bit grey, although when I checked the changes (the pencil icon indicates 1 edit) the only one there was to download the image.
Since the flag icon shows up on anything that has been flagged - whether or not that flag was eventually upheld - I’m not sure what I should have been looking at.
If this post was indeed already hidden, what’s supposed to be indicating that to me? Just greyishness? I was expecting
a crossed-out eyeball
a visibility change entry in the edits list
…something else
In addition, even if the post was already hidden, shouldn’t I have been able to re-flag as a confirmation? Shouldn’t I have been easily able to get to spammer deletion from where I was looking at the spam?
For the admin view, the content of a hidden post is still visible but greyed out like the username, etc rather than displaying the ‘View ignored content’ click-to-see mask a normal user would see. It doesn’t create an edit revision, but you do get the option in the post wrench to ‘unhide’ it which could be a way to double-check?
I think once it’s hidden it can’t accrue any more flags until it’s dealt with in the review queue, or the user has taken the opportunity to edit their post in response to the PM nudge they get.
Ideally, it would be more obvious from the initial visuals. I was only suggesting that as a ‘belt and braces’ double-check. I think the text ones may stand out more than the image ones perhaps?
My one is still in the review queue, and those two flags are the ones that tipped it over the edge to be hidden initially. To be honest, I’m not sure what’s happened to your one if it wasn’t in the queue. Did someone handle it previously and ‘Agree and keep post hidden’?
Though we are having an explore of our moderation screens and flow at the moment so this conversation/feedback is quite timely.
TBH, I’ve never quite understood the review flow & I don’t know how to find / review things that have already been handled.
When I see a red flag in my notifications, I go handle it, but otherwise, I tend not to touch the things I can find because the controls don’t seem to do what I think they will.
For instance, if I see a visible post with the flag icon on it, I get curious, but clicking on the flag doesn’t give me the details - I honestly have no idea how to get the details - it just re-flags.
This is brilliant. Well, okay, perhaps not brilliant - but you’re always great at feedback and this is perfect timing. Maybe ‘opportune’ would be a better word.
You can check the moderation history of a flagged post from it’s post wrench, which will take you to its records in the review queue:
The ‘default’ view that most people see is the initial ‘pending’ one with all the unhandled flags in, but there’s options in there for lots of other things too depending on what you’re looking for. I use ‘everything’ quite a lot to see what I’ve missed when I’m not here.
Could these be more intuitive? Perhaps moving the moderation history into the flag modal?
…and how do I find the review queue when there’s nothing actively waiting for review?
TBH, I’m not sure I’ve ever seen the queue. Notifications take me directly to the posts needing review. And I …was pretty sure I’d poked everything in the admin space.
It would probably be cleaner to make this a support one and summarise what you’ve got into a new ux one, if that’s cool?. That way others could jump in with what they think too.