Users are experiencing a registration limit error from their IP address on a Discourse forum, particularly affecting those on a company intranet sharing the same IP. The issue is caused by a setting in the admin panel under ‘spam’ settings, specifically ‘max new accounts per registration IP’, which can be adjusted to allow more registrations. Some users have successfully resolved the issue by increasing this limit or unblocking their IP. For those using Cloudflare, the solution involves adding the cloudflare.template.yml to the app.yml file and rebuilding the instance. However, some users continue to face the problem despite these steps, indicating potential issues with proxy configurations or other settings. pnewelljr first reported the issue, and lisajill provided the location of the setting. Stephen and absi discussed the Cloudflare solution, while Martin_Delille confirmed that unblocking the IP resolved the issue for him. Farhan and Jaskaran are still troubleshooting.
My users are getting the following when they try to signup:
“New registrations are not allowed from your IP address (maximum limit reached). Contact a staff member.”
I didn’t set a limit that I know of, so not sure why this is happening. We are all at the same three IP address because the forum is for a company intranet.
Either relax the limit in site settings or make sure there is at least one staff member from each IP.
What is that setting called though? I can’t find it.
Go to Settings and search for ‘registration’ - have a look for “max new accounts per registration ip”
It’s in the ‘spam’ menu item in Admin > Settings.
If I make it 0 will it be unlimited?
Not sure - make it six nines to be safe (don’t go too high or it might overflow)
We protect against overflows in settings because this has happened many times before.
I changed the option to 100 and I still have the issue. Does it take some time to be taken into account?
Ok sorry my IP was blocked. I authorized it and it’s now working.
thankq this replay is good for me 
Hi Jeff,
I relaxed the settings and also restarted the instance but still facing this error
“errors”:{“ip_address”:[“New registrations are not allowed from your IP address.”]}
Anything else I can try? Or do to debug better?
Thanks,
Evan
Are you using a reverse proxy on your server, or Cloudflare?
I use cloudlfare and get this problem.
Add the Cloudflare template to your app.yml and rebuild.
Sorry what is the cloudflare template?
ssh into your server and edit the app.yml file to add this to the templates block:
- "templates/cloudflare.template.yml"
make sure it’s aligned with the other templates in that block. The YML file is very sensitive to any indentation errors. There need to be two spaces before the -
Then save and rebuild.
Thanks for this! Our site is behind cloudflare - I tried adding templates/cloudflare.template.yml to our app.yml but am still running into the same error message. Is the cloudflare template mutually exclusive with the web.ratelimited template?
Is it fix now ?
not with me
