The discussion is about Email thread notifications cutting off attachments. guildedgrey reports that email notifications are cutting off attachments and signatures, causing issues for their non-profit association of lawyers. HAWK responds that email signatures are deliberately stripped due to being annoying and wasteful, and suggests checking the file type and size of the attachments.
guildedgrey explains that their group relies on email signatures to reply to individuals privately, as the “reply to” field in email notifications no longer shows the poster’s personal email address. HAWK confirms that changing this functionality is unlikely.
After troubleshooting, guildedgrey fixes the attachment issue but the signature is still not showing up. HAWK suggests checking the text and HTML tabs, and guildedgrey finds that the signature is showing on the text tab but not on the HTML tab. zogstrip suggests disabling “incoming email prefer html” to prefer using the text version of incoming emails and minimize attempts at extracting content, which may help resolve the signature issue.
I recently had a member upset that his new post (initiated via email) cut off his attachment and email signature. Attaching a screenshot below.
The overwhelming majority of our members only utilize our listserv by viewing and replying via the email notifications.
I’m guessing that this is a setting that is limiting the email notification characters or words. Where can I change this to remove any minimum character restrictions and have the attachments appear in the email notifications that go out?
I completely agree with stripping the signatures but my group (older generation non-profit association of lawyers) is really upset that our new listserv with Discourse has eliminated the old function of having the poster’s personal email address show up in the “reply: to” field in the email notifications.
So now when they are receiving notifications of thread responses, they don’t have the functionality of replying to the individual privately.
… so now it’s imperative that their email signatures show up so they have access to the poster’s private email.
I’m assuming that we will never be able to change that functionality, correct?
I’ll check out that guide you sent right now and follow up if needed. Thank you!
If disabling “trim incoming emails” doesn’t work, then I would suggest disabling “incoming email prefer html” as well. This will prefer using the text version of the incoming emails and minimize any attempts at extracting the “actual” content of the emails, thus leaving signatures in.
