Regarding possibility to use Discourse as an alternative to JIRA or Zendesk

[tenzan (Askar)]

Hi,

Just wondering if there are plugins that allow us to use Discourse as an alternative to JIRA or Zendesk, for example?

Specifically, is there a way to export a report to Excel file, creating charts.

Thanks!

[IAmGav (Gavin Perch)]

@tenzan

Just wondering if there are plugins that allows us to use Discourse as an alternative to JIRA or Zendesk, for example?

There is a ticket plug in you can use

Tickets Plugin

Repo Summary This plugin adds a ticketing system to Discourse. It requires tagging to be enabled and works best alongside the Assign Plugin. It is based on @tobiaseigen’s original spec, and has been built in collaboration with @tobiaseigen and an awesome Ruby for Good team, for the benefit of both Namati and the Discourse community. Notes When you install the plugin, three new tag groups are added tickets_priority, tickets_reason and tickets_status. Add tags to these groups (at /tag_group…

[tenzan (Askar)]

Thanks a lot! I’ll check it out.

[pfaffman (Jay Pfaffman)]

@tenzan

Specially, is there a way to export a report to Excel file, creating charts

See the Data Explorer Plugin

[tenzan (Askar)]

Thanks, Jay! I appreciate it!

[Falco]

We use Discourse as our own Jira internally and our main plugin is Discourse Assign

[tenzan (Askar)]

Thanks, Rafael. This is an important plugin, as a ticket should be assigned to someone. Great!

[tenzan (Askar)]

Hi Rafael,
Does your company also use Tickets Plugin and Data Explorer Plugin mentioned above?
Please also list other plugins you think could be helpful?

[merefield (Robert)]

If the Tickets Plugin lacks features you’d like to add, consider functionally speccing the proposal and funding the changes marketplace