Grant admin confirmation mail not sent

[Francis_Martens]

I found a couple of topics on the subject, but none are related to the problem I’m encountering.

I want to grant admin access to a colleague, so I head over to users → x → grant admin.

UI responds that the email is sent and I do expect it in my mail box as I’m the site admin. Alas no mail (also not in spam)

So I check the email log (sent), and I can’t see that the mail is sent - I can’t find any mail of type ‘admin_confirmation_message’

What could be the reason?
How can I debug?

Francis

[Timelord]

What is the status of the email you see in admin/email/sent

It should look something like this’

(Post ID: 8032)
/ 250 Ok 010d019599fbc428-94ef9ff4-c956-47d0-8d5a-e5f76f6517a8-000000

Also, what happens if you use the test email functionality, and send to mail-tester.com

[francis_exalate (Francis Martens (Exalate))]

That’s the point.
There is no entry in the log.

Sending a test mail works without issue.

[francis_exalate (Francis Martens (Exalate))]

The mail sent to mail-tester is getting a score of 10/10
…

[Canapin (Coin-coin le Canapin)]

@Francis_Martens

How can I debug?

Check the logs of your sending email provider.

Yesterday, someone contacted me with a similar issue. The recipient’s email provider rejected the email, and this was recorded in the sending provider’s logs.

@francis_exalate

Sending a test mail works without issue.

Is the test email sent to the same email address?

[Francis_Martens]

Check the logs of your sending email provider.

There is no log because no mail is sent.

Is the test email sent to the same email address?

Yes - and well received.

[Canapin (Coin-coin le Canapin)]

I missed the part where the mail was literally not sent.

Well, no clue then Sorry!

[Timelord]

If this is a one off thing, then I would just grant admin rights via CLI

[Francis_Martens]

I would just grant admin rights via CLI

CLI - that is new to me. If you have any useful links how to get access to the cli and documentation on the subject - thanks for sharing.

Independently from solving the immediate problem of granting the user admin access, I would like to understand how I could debug the fact that the email is not being send. It might be useful to identify a bug and improve discourse?

[Jagster (Jakke Lehtonen)]

You can check out this:

What is the Rails command to create an admin user in Discourse?

As told in this post, when I run this command to create an admin user on a new disco installation, thru rails console (without having to activate thru email, for just once, for one admin): u = User.create!(username: ‘xx’, email: ‘xx@xx.com’, password: ‘xxx’, mailing_list_mode: ‘true’);u.approve(Discourse.system_user, false) ; u.activate I get this error: [1] pry(main)> =“u = User.create!(username: 'user1’, email: ‘user1@email.com’, password: ‘Password12345’, mailing_list_mode: ‘true’);u.app…

[Timelord]

Here you go

Create an admin account from the console

This guide provides instructions for creating an admin account or granting admin privileges using the console in a self-hosted Discourse installation. Required user level: System Administrator Console access required So you want to create/grant Admin privileges or reset user password from console? Great, let’s get started! This guide will cover the following: Accessing the console Creating a new account with admin privileges Resetting an existin…

[Francis_Martens]

What would be the reason that there is no mail sent? A configuration setting somewhere? How can I debug it?

[Bathinda (Bathinda Helper)]

its a bit long story.
Better you search this meta side (with or without the help of AI) for related topics. You ought to spend some time on this, as there is no sure steps for it. There are multiple things, as far as my limited knowledge says.

[Canapin (Coin-coin le Canapin)]

Does it work if you use another admin account (or if you change the admin’s email address) to give the admin privileges to a user?