Discourse Risolto

:discourse2: Summary Discourse Solved allows users to accept solutions on topics in designated categories.
:open_book: Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately.

Enabling Solved

The Solved plugin can be enabled from its settings, accessed from your admin/plugins page:

After enabling the plugin, to switch on Solved for all categories use the allow solved on all topics site setting.

Alternatively, if you’d like to apply it per category instead:

  • Go to the category you’d like to enable solutions in and click on the Category Wrench

  • Switch to the Settings tab

  • Scroll down and enable Allow topic owner and staff to mark a reply as the solution

Allow topic owner and staff to mark a reply as the solution

Marking the Solutions

The OP (topic creator) will have a 'Solution` button on each reply that allows/encourages them to accept an answer:

And for other users who can accept an answer (eg. admin or moderators) the same option will show as a more discreet checkbox:

Accepted answers are then highlighted in the first post of the topic:

And topics with accepted answers are marked in the topic list with a checked box:

Some sites might also benefit from an unsolved indicator on topic lists as well, which can be enabled using the empty_box_on_unsolved site setting:

Auto-close topic once solved

From the main Solved admin settings you can set a timer to close a topic once it has received a solution using the solved topics auto close hours admin setting:

Alternatively, one can be set per category from the category wrench menu on the Settings tab:

Search & Filters

Search

The Solved plugin comes with some extra Advanced Search filters for solved or unsolved topics, which can be found in the “Where topics” dropdown:

Which will add status:solved or status:unsolved to your Search.

Filters

You can also enable a filter dropdown in topic list pages using the site setting show_filter_by_solved_status

You can also filter solved/unsolved topics by adding a parameter to the URL. For example:

https://meta.discourse.org/c/support?solved=yes or https://meta.discourse.org/c/support?solved=no

These links could be added above a specific category list by following these instructions:

Marked Solution Reminder

On topics where solutions are able to be marked, a “Has your question been answered” popup message will display when the following criteria is met:

  • The topic does not have an accepted answer
  • The topic has at least one reply from another user
  • The author of the topic is logged in and able to accept a reply as an answer
  • The topic has existed for at least 7 days

If you want to prevent this popup message from being displayed, you can use the following CSS in a theme component to hide it:

.topic-navigation-outlet.no-answer {
    display: none;
}
Extra details on how to add this to your site
  • Go to /admin/customize/themes
  • Click on install and then create new
  • Give it a name, and select ‘component’.
  • Create
  • Add it to your theme
  • Click on the Edit CSS/HTML button and paste the code into the Common tab

And save. :+1:

Settings

Name Description
solved enabled Enable solved plugin, allow users to select solutions for topics
allow solved on all topics Allow users to select solutions on all topics (when unchecked, solutions can be enabled per category or tag)
accept all solutions allowed groups Groups that are allowed to accept solutions on any topic (even when not OP)
empty box on unsolved Display an empty box next to unsolved topics
solved quote length Number of characters to quote when displaying the solution under the first post
solved topics auto close hours Auto close topic (n) hours after the last reply once the topic has been marked as solved. Set to 0 to disable auto closing
show filter by solved status Show a dropdown to filter a topic list by solved status
notify on staff accept solved Send notification to the topic creator when a post is marked as solution by a staff
disable solved education message Disable education message for solved topics
accept solutions topic author Allow the topic author to accept a solution
solved add schema markup Add QAPage schema markup to HTML
prioritize solved topics in search Prioritize solved topics in search results.
enable solved tags Tags that will allow users to select solutions

Solved Badges

Name Description Long Description Type Grouping
Solved! Have a reply marked as a Solution This badge is granted for having a reply marked as a Solution to a topic. :white_check_mark: Nice job. :+1: :3rd_place_medal: Community
Guidance Counsellor Have 10 replies marked as Solutions This badge is granted for having 10 of your replies marked as Solutions to topics. :white_check_mark: You are a true asset to your fellow community members. :2nd_place_medal: Community
Know-it-All Have 50 replies marked as Solutions This badge is granted for having 50 of your replies marked as Solutions to topics. :white_check_mark: You really know your stuff. :clap: :1st_place_medal: Community
Solution Institution Have 150 replies marked as Solutions This badge is granted for having 150 of your replies marked as Solutions to topics. :white_check_mark: Excellent work. :slightly_smiling_face: You are officially a Solution Institution. :brain: :1st_place_medal: Community

:information_source: These badges will be disabled by default. You can enable them from your admin/badges page

:discourse2: Hosted by us? This plugin is available on all of our hosting tiers Solved | Discourse - Civilized Discussion


Development History

:information_source: As of Mar 27, 2025, you will need to use the discourse_solved_solved_topics database table to determine solved topics on your Discourse site. This table was introduced in the discourse-solved PR #352.

Thank you to Western Digital for funding the development of this plugin!

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image

Sarebbe bello vedere un’icona più visibile per i thread risolti. Non è facile distinguere tra risolto/non risolto con un’icona dello stesso colore del font. Una bella spunta verde come nel post stesso sarebbe più visibile.

1 Mi Piace

Puoi cambiarlo con l’aiuto di Solved Topic Badge

3 Mi Piace

Ah grazie, sembra perfetto!

2 post sono stati divisi in un nuovo argomento: Filtro non risolti si comporta allo stesso modo della ricerca status:unsolved

Ciao,

Sarebbe fantastico avere un’opzione Risolto / Non risolto nella barra superiore della categoria, dove abbiamo Ultimi / Non letti / Migliori.

Grazie!

Ciao @Anat_Srulovitch :wave:

È questo quello che intendi?

4 Mi Piace

SÏ, lo è! Grazie mille! Non avevo notato quel pezzo di testo :slight_smile:

1 Mi Piace

Un post è stato diviso in un nuovo argomento: Richiesta di funzionalità: usare il plugin risolto nella casella di posta del gruppo PM

Ciao, uso il plugin per chiudere gruppi e ricerche di giocatori e mi chiedevo se posso cambiare la dicitura di “risolto” e “non risolto”?

Puoi Customize text in Discourse. Funziona per te?

4 Mi Piace

Ah grazie, non avevo capito che dovevo usare la ricerca. Grazie mille, dovrebbe funzionare.

5 Mi Piace

Un post è stato diviso in un nuovo argomento: Richiesta di funzionalità: automazione per rispondere all’argomento quando una soluzione è stata selezionata

Sarebbe possibile aggiungere un’opzione di preferenza sul lato dell’utente in modo che possa nascondere gli argomenti Risolti dall’elenco principale degli argomenti?

Esiste un filtro, quindi puoi inserire un URL filtrato nella barra laterale come collegamento personalizzato per un rapido accesso https://yourcommunity.com/c/category-name?solved=no

Si attiva con l’impostazione Show filter by solved status:

L'immagine mostra un'opzione per mostrare un filtro a discesa per stato di risoluzione per un elenco di argomenti. (Didascalia dell'IA)

Il filtro a discesa appare quindi solo nella categoria in cui è attivato il plugin Solved.

Ora capisco che forse non vuoi mostrarli nell’elenco Latest? Per questo non c’è un’impostazione.

MODIFICA: In realtà puoi usare l’opzione URL anche nell’elenco principale. https://yourcommunity.com/?solved=no

2 Mi Piace

Dopo l’aggiornamento a Discourse 3.4.0, l’allineamento delle caselle di controllo del plugin ‘solved’ è disallineato, come mostrato nello screenshot qui sotto. È possibile risolvere questo problema in qualche modo?

3 Mi Piace

Come richiesta di funzionalitĂ , questo plugin potrebbe inviare periodicamente email per chiedere alle persone di contrassegnare i propri argomenti come risolti?

Ci sono molte persone che visiteranno il forum una volta per risolvere un problema specifico e non le vedremo per settimane. Non vedranno nemmeno il promemoria popup.

Immagino un sollecito via email dopo una settimana che dice: “Ehi, hai aperto i seguenti argomenti e sembrano essere ancora aperti, se sono stati risolti, potresti andare e contrassegnare la risposta risolutiva per favore?”.

2 Mi Piace

Potrebbe interessarti questo plugin supplementare

5 Mi Piace

Sembra ESATTAMENTE quello di cui ho bisogno, grazie mille! :raising_hands:

3 Mi Piace

Prego. Questo plugin è arrivato alla mia attenzione un po’ di tempo fa. Si parlava che questo potesse essere eventualmente unito al plugin risolto. Immagina che possa essere una volta che il team avrà tempo.

2 Mi Piace