Discourse Solved

:discourse2: Summary Discourse Solved allows users to accept solutions on topics in designated categories.
:hammer_and_wrench: Repository Link https://github.com/discourse/discourse-solved
:open_book: Install Guide How to install plugins in Discourse

Enabling Solved

The Solved plugin can be enabled from its settings, accessed from your admin/plugins page:

After enabling the plugin, to switch on Solved for all categories use the allow solved on all topics site setting.

Alternatively, if you’d like to apply it per category instead:

  • Go to the category you’d like to enable solutions in and click on the Category Wrench

  • Switch to the Settings tab

  • Scroll down and enable Allow topic owner and staff to mark a reply as the solution

Marking the Solutions

The OP (topic creator) will have a 'Solution` button on each reply that allows/encourages them to accept an answer:

And for other users who can accept an answer (eg. admin or moderators) the same option will show as a more discreet checkbox:

Accepted answers are then highlighted in the first post of the topic:

And topics with accepted answers are marked in the topic list with a checked box:

Some sites might also benefit from an unsolved indicator on topic lists as well, which can be enabled using the empty_box_on_unsolved site setting:

Auto-close topic once solved

From the main Solved admin settings you can set a timer to close a topic once it has received a solution using the solved topics auto close hours admin setting:

Alternatively, one can be set per category from the category wrench menu on the Settings tab:

Search & Filters

Search

The Solved plugin comes with some extra Advanced Search filters for solved or unsolved topics, which can be found in the “Where topics” dropdown:

Which will add status:solved or status:unsolved to your Search.

Filters

You can also enable a filter dropdown in topic list pages using the site setting show_filter_by_solved_status

solved-filter

You can also filter solved/unsolved topics by adding a parameter to the URL. For example:

https://meta.discourse.org/c/support?solved=yes or https://meta.discourse.org/c/support?solved=no

These links could be added above a specific category list by following these instructions:

Marked Solution Reminder

On topics where solutions are able to be marked, a “Has your question been answered” popup message will display when the following criteria is met:

  • The topic does not have an accepted answer
  • The topic has at least one reply from another user
  • The author of the topic is logged in and able to accept a reply as an answer
  • The topic has existed for at least 7 days

Has your question been answered

If you want to prevent this popup message from being displayed, you can use the following CSS in a theme component to hide it:

.topic-navigation-outlet.no-answer {
    display: none;
}
Extra details on how to add this to your site
  • Go to /admin/customize/themes
  • Click on install and then create new
  • Give it a name, and select ‘component’.
  • Create
  • Add it to your theme
  • Click on the Edit CSS/HTML button and paste the code into the Common tab

And save. :+1:

Settings

Name Description
solved enabled Enable solved plugin, allow users to select solutions for topics
allow solved on all topics Allow users to select solutions on all topics (when unchecked, solutions can be enabled per category or tag)
accept all solutions trust level Minimum trust level required to accept solutions on any topic (even when not OP)
empty box on unsolved Display an empty box next to unsolved topics
solved quote length Number of characters to quote when displaying the solution under the first post
solved topics auto close hours Auto close topic (n) hours after the last reply once the topic has been marked as solved. Set to 0 to disable auto closing
show filter by solved status Show a dropdown to filter a topic list by solved status
notify on staff accept solved Send notification to the topic creator when a post is marked as solution by a staff
disable solved education message Disable education message for solved topics
accept solutions topic author Allow the topic author to accept a solution
solved add schema markup Add QAPage schema markup to HTML
prioritize solved topics in search Prioritize solved topics in search results.
enable solved tags Tags that will allow users to select solutions

Solved Badges

Name Description Long Description Type Grouping
Solved! Have a reply marked as a Solution This badge is granted for having a reply marked as a Solution to a topic. :white_check_mark: Nice job. :+1: :3rd_place_medal: Community
Guidance Counsellor Have 10 replies marked as Solutions This badge is granted for having 10 of your replies marked as Solutions to topics. :white_check_mark: You are a true asset to your fellow community members. :2nd_place_medal: Community
Know-it-All Have 50 replies marked as Solutions This badge is granted for having 50 of your replies marked as Solutions to topics. :white_check_mark: You really know your stuff. :clap: :1st_place_medal: Community
Solution Institution Have 150 replies marked as Solutions This badge is granted for having 150 of your replies marked as Solutions to topics. :white_check_mark: Excellent work. :slightly_smiling_face: You are officially a Solution Institution. :brain: :1st_place_medal: Community

:information_source: These badges will be disabled by default. You can enable them from your admin/badges page

:discourse2: Hosted by us? This plugin is available on all of our hosting tiers Solved | Discourse - Civilized Discussion


Development History

Original spec discussion: Solved Button Plugin

Thank you to Western Digital for funding the development of this plugin!

155 Likes

Just an FYI - There’s a new Solved setting allowing you to prioritize solved topics in search :+1: You can find it in the Solved settings list, or by searching for prioritize solved topics in search in your admin settings.

6 Likes

Hi,

Thanks for this awesome feature!

Is there a setting for making the comment which was marked as the Solution show up on top?
Asking since we have long threads - imagine a 50 comment long thread, with the solution being marked on comment #50. Users who visit the thread after it was solved would need to scroll all the way to the 50th comment to find the solution.

Thanks!

Once a solution is marked it gets an excerpt quoted in the first post of the topic with an option to expand or follow a link straight to the solution post: :+1:

You can see it live here: Error - e.sendChatMessage is not a function

You can also set how big of an excerpt is included using the solved quote length setting.

2 Likes

It’s possible gwenael I user sélect solved thé plugin add on title subject [SOLVED]
?

If Solved is enabled per-category, is there a way to quickly check all categories to see which ones it’s enabled on?

@sam
sometimes, multiple replies give useful answer/info. we’d like to value all of them,
but now, only one can be accepted as the solution,

possible to consider as an enhancement? a setting to allow +1 replies as solutions?
thanks…

1 Like

There is a feature topic Can multiple replies be marked as the solution?

3 Likes